This customer information does not remove any rights provided by applicable law. Contact SYLO if you need information about a particular order or service.
1. Before you purchase
Check the product or package description, price, delivery information and any service-specific terms before completing payment. If anything is unclear, contact SYLO before purchasing.
2. Requesting a cancellation or refund
Use the website enquiry form as soon as possible and include the email used for the purchase, the order reference and what you are asking SYLO to review. Do not include payment-card details.
Eligibility depends on what was purchased, whether a service or digital content has begun, whether goods have been dispatched or used, the terms supplied with the order and any rights that apply to the purchase. SYLO will review the request and respond in writing.
3. Products
If a physical product is damaged, faulty, incorrect or not as described, contact SYLO with the order reference and a clear description of the issue. Keep the product and packaging until return instructions are provided.
4. Coaching and memberships
Service packages, booked appointments and membership-related purchases may have different cancellation consequences. The relevant package information and any written agreement provided for that service will be considered alongside applicable consumer rights.
Last updated: 8 September 2026