FREQUENTLY ASKED QUESTIONS.
Straightforward answers about joining, coaching, bookings and your SYLO Member area.
THE PRACTICAL DETAILS.
Use the questions below to understand how SYLO works. Current service and product pages contain the latest availability, inclusions and purchase information.
STARTING WITH SYLO
How do I get started?+
Choose the service that best fits your goals or send an enquiry and we will help you decide.
Do I need to be fit before I begin?+
No. Your coaching is adapted to your current ability and progresses at the right pace for you.
Is it free to create a SYLO Member account?+
Yes. A Member account is free to create. Coaching services, packages and Store products are separate; review the current service or product details before making a purchase.
What happens after I join?+
Sign in to your Member area, complete the onboarding information requested for your account and follow any priorities or questionnaires shown there. Your Member area is where your assigned Coach, plans, progress and bookings are brought together.
COACHING + SERVICES
How does online coaching work?+
You receive personalised guidance, regular check-ins and ongoing accountability wherever you train.
How do I choose the right service?+
Personal Training is for direct in-person coaching; Online Coaching supports independent training with remote structure; Gym Membership + PT combines club access with coaching; Corporate Fitness is tailored for employers and teams. If you are unsure, send an enquiry and describe your goal, location and preferred support.
What is included with Gym Membership + Personal Training?+
The current service page describes the available package and the associated Bannatyne Birmingham Brindleyplace membership and coaching. Check that page for the latest inclusions and terms before choosing an option.
Can I use SYLO alongside a Personal Trainer I already have?+
Yes. SYLO can support an existing coaching relationship. Tell us about your setup through the enquiry page so we can point you to the appropriate route; joining independently does not automatically replace your existing Coach.
BOOKINGS + PURCHASES
How do I book a coaching session?+
Open My Bookings & Purchases and choose from the live availability shown for your assigned Coach. Your confirmed booking appears in your Member area.
Do new Members receive a free Online Coaching session?+
A new Member receives one free 30-minute Online Coaching session credit in their Session Balance. Once connected to a Coach, use the existing booking journey to choose an available appointment with that Coach.
How do session balances work?+
Your available session credits appear in your Member area. Booking an eligible appointment uses the matching credit; check the appointment type and your balance before confirming.
Can I change a confirmed booking?+
Check the booking in My Bookings & Purchases for any change options. If you cannot reschedule there, message your Coach before booking another appointment so they can help update the existing session.
How are product and service purchases handled?+
Available products and services show their current details and price on their page. Purchases that are offered online use the Wix checkout, which provides an order confirmation when the payment is completed.
How are payments handled?+
Available online purchases are completed through Wix checkout. Review the current details shown with the product or service and follow the checkout confirmation for your order.
Where can I read cancellation and refund information?+
Review the Refund Policy and the terms shown with the specific product or service. If you need a purchase reviewed, contact SYLO with your order reference; do not send payment-card details.
YOUR MEMBER AREA
How do I join through a specific Coach?+
Open that Coach’s public SYLO page and create your Member account from there. The Coach link attributes the joining relationship to that Coach.
What if I join SYLO independently?+
Independent sign-ups enter SYLO’s normal Coach-assignment process. If you already joined through a Coach’s link, that existing attribution is kept.
Where do I find my training and nutrition plans?+
Use My Programme for the training your Coach has assigned and My Nutrition for your nutrition guidance. Available content depends on what has been assigned to your account.
Can I track my progress and completed workouts?+
Yes. My Progress and your workout history show the records saved to your Member account. They are based on your recorded activity, not estimated results.
Who can see my health and coaching information?+
Member records are protected and shown only to you and the authorised Coach/Admin roles that need them for SYLO service delivery. Do not enter urgent medical information into a general enquiry; contact an appropriate healthcare professional.
COACHES + SUPPORT
How can a Personal Trainer apply to join SYLO as a Coach?+
Start with the public Coach application. SYLO Admin reviews each request; applying does not activate a Coach account.
Are there special offers for students?+
The student offer includes 1 free Personal Training session, 1 free Online Coaching session and 1 month of free Online Coaching. Terms and conditions apply. Contact SYLO to ask about the offer.
How do I find a Coach near me?+
SYLO currently lists in-person personal training at Bannatyne Health Club, Birmingham Brindleyplace, alongside online coaching. There is no public postcode-based Coach-matching tool; view the available Coach profiles or ask SYLO about another location.
Where can I find current products and services?+
Browse Services for coaching options and the SYLO Store for products. The relevant page is the source for current availability, inclusions and price.
What if my question is not answered here?+
Send SYLO an enquiry with the service or account area you are asking about. Please do not include passwords, payment-card details or sensitive health information.
ASK SYLO.
Tell us what you are looking for and we’ll point you towards the relevant service or support route.